Frequently Asked Questions

As you would expect, we're taking extra care on top of our already strict sanitation and food-safety measures.

Our staff is fully vaccinated, always wear masks, and submit to daily temperature reading. Workstations have been reoriented to provide a safe distance of a minimum of 10 feet between them. Any staff member with a temperature or symptoms is sent home for at least 10-days or until cleared by a doctor. We continue to monitor this policy per CDC guidelines.

Delivery vans are sanitized daily, and steering wheels and door handles are sanitized between deliveries. We also understand that each client’s facility is different. We will work through any details with you to ensure that all Covid-19 catering procedures for your workplace/venue are followed.

Because our focus is corporate drop-off catering, we only operate Monday through Friday.

Although orders are accepted up until 2:00 PM the prior business day for the next day, orders are taken on a “first-come, first-serve” basis. Due to limits to capacity, we cannot guarantee that all orders will be accepted.

All orders require a $200.00 minimum for food and/or beverage.

After-hours’ deliveries are subject to additional minimums.

We can arrange for staffing for your events upon request. Please contact one of our catering coordinators for pricing and details.

Cancellations or reductions in numbers require 24 hours' notice. Orders canceled less than 24 hours prior to the event will result in a 100% charge to the client. Custom menus, reception items, or events for 50 guests or more may require 48-hours’ notice for reductions or cancellations.

Due to the volatile nature of food and fuel prices, menu pricing is subject to change without notice.

We accept Visa, Mastercard, and American Express. Payments may be processed prior to delivery at our discretion. There is a 3% processing fee for all credit card transactions.

Corporate accounts are available by completing an application & providing a credit card number. Credit terms for our corporate clients are net 21 days & require a credit card number on file. Interest will be charged on all outstanding invoices beyond 30 days.

We require a 30-minute delivery window for all orders. Online orders may be delivered up to 30 minutes prior to the selected delivery time. We cannot make deliveries between 9:00-10:00 AM to allow time to load the delivery vans for lunch deliveries. If no one is available to receive the delivery during the scheduled 30-minute window, the driver will leave and return after completing the rest of their deliveries.

Our focus is corporate catering, so we do not deliver to houses or private residences unless prior arrangements are made. In the event that we are able to deliver to a house or private residence, it must be cart accessible.

Cold menu delivery is 6% of food and beverage total or $35 (whichever is higher).

Hot menu delivery is 8% of food and beverage total or $50 (whichever is higher).

Orders placed after 3:00pm are subject to after hours’ delivery fees based on complexity of order.

We offer disposable China-looking plates and silver-looking cutlery roll-ups for $3.00 per person. We also have the option of compostable plates and cutlery upon request.

• Paper Tablecloths (for a 6-foot table) - $4.00 each. Specify purple or white.

Enhance your buffet presentation with ceramic platters at a cost of $35 per 50 guests. Requires round-trip delivery charges.

Refunds may be given on a case-by-case basis. If you are not satisfied with a product or the service you received or you did not receive part of your catering order, please call the office and we will be more than willing to speak with you about how we can resolve the problem. Our goal is 100% client satisfaction.

Coffee pots and creamers are loaned at no charge. They will be picked up either the same day or the following business day. Customers will be charged reasonable replacement costs for any lost or broken equipment. We do not have in-house equipment such as tables, chairs, linen, flatware, etc, however, we can arrange for rental and delivery of such items via a third-party company.

It is important to inform us of any dietary restrictions or allergies so we can do our best to ensure the safety of your guests. Please note, we are not a gluten, nut, or dairy-free catering company and as a result, we cannot guarantee that cross-contamination cannot occur. We make every effort to honor the menu descriptions.

We collect the following information upon placing an order for order confirmation, delivery, and contact purposes only. We value your trust and will never sell or share your contact information.

First and last name

Point of Contact Name, if applicable

Company name

Company address and/or delivery address

Phone number(s)

Alternate Point of contact, if applicable

Email address

Payment information

We know how stressful foul weather can be and how a frightening forecast can make it hard to plan your catering. We hope that you understand that these situations are stressful for us as well. We’ve had to implement the following revised policies:

• If you choose to cancel your order due to the weather forecast, we MUST receive notice by 3:00PM on the prior business day.

• We are not able to wait for OPM to announce the Federal Government’s Closing Schedule. If the order hasn’t been canceled, we have no choice but to prepare the food and plan to deliver it to you as scheduled.

• We understand how stressful these situations are and work very hard to accommodate all concerns. Our staff goes to great effort to get here in foul weather conditions and we simply cannot wait for day-of decisions. We will have to charge for all food that has been prepared. We must receive and acknowledge receipt of your cancellation for it to be enforced.

• In extremely rare instances, the weather will be so severe that we can’t risk the safety of our drivers. In that instance, no charges will be applied. We will notify you if that step becomes necessary.

This policy applies only to weather emergencies. Our normal 24 to 48-hour cancellation policies are still enforced under normal circumstances.

Reach out to us via your usual method or send your cancelations to info@sinplicitycatering.com

We thank you for your understanding.